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Privacy Policy

This Privacy Policy describes how Golden Crown Casino, operated through the website goldencrown-aus.com, handles the personal information of players and website visitors. We strive to comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth), as well as applicable gambling regulations. The Policy applies to all users of our services and is effective.

Who We Are

Golden Crown Casino is owned and operated by Hollycorn N.V., a company registered under the laws of Curaçao under number 144359, with registered address Scharlooweg 39, Willemstad, Curaçao. We are licensed by Curaçao eGaming (Antillephone N.V.). All data protection matters are handled by our Data Protection Officer (DPO).

What Personal Data We Collect

  • Identification Data → Full name, date of birth, address, email, phone number.
  • Technical Data → IP address, device identifiers, browser type, operating system, access times, server logs.
  • Payment Data → Bank account details, card information, e-wallet identifiers for deposits and withdrawals.
  • Behavioral Data → Betting history, in-game activity, clickstream data.
  • Cookies and Similar Technologies → Data from tracking pixels, tags, and analytical tools.

Legal Basis for Processing

We process personal data on the following lawful grounds:

  • User Consent – For marketing communications and optional services.
  • Contract Fulfillment – To manage your account, process payments, and provide games.
  • Legitimate Interests – For fraud detection, network security, and analytical improvement of services.
  • Legal Obligations – Compliance with KYC (Know Your Customer), AML (Anti-Money Laundering), and regulatory requirements in Australia and Curaçao.

Purposes of Processing

  • Providing and maintaining casino services on goldencrown-aus.com.
  • Enhancing user experience and service functionality.
  • Sending marketing and promotional materials (with consent).
  • Conducting business analytics to improve offerings.
  • Preventing fraud, ensuring game integrity, and protecting against prohibited conduct.

Disclosure and Sharing of Data

Your data may be disclosed to third parties only for lawful purposes:

  • Payment partners (banks, card processors, e-wallets).
  • Service providers (hosting, IT support, analytics).
  • Regulatory authorities (in Australia and Curaçao).
  • Affiliates for business operations.
  • Advertising networks (only with explicit consent).

International Data Transfers

Data may be stored and processed outside Australia, including in Curaçao and EU countries. We implement safeguards such as Standard Contractual Clauses (approved by the European Commission) and equivalent protective measures to ensure an adequate level of protection.

Data Retention Periods

  • Personal data: No more than 5 years after account closure (unless required longer by law).
  • Payment records: 7 years for financial and tax compliance.
  • Technical logs: Up to 12 months.
  • Deletion: Upon expiry of the retention period or upon a valid user request (where permitted by law).

Your Rights

Under Australian privacy law, you have the right to:

  • Access your personal information.
  • Correct inaccuracies.
  • Request deletion of your data (subject to legal obligations).
  • Restrict or object to certain processing activities.
  • Data portability (where technically feasible).
  • Withdraw consent for marketing at any time.

Cookies and Tracking Technologies

  • Session Cookies – Enable core site functionality during your visit.
  • Persistent Cookies – Remember your preferences and login details.
  • Third-Party Cookies – Analytics (e.g., Google Analytics), advertising (with consent).

You can manage cookies through your browser settings or via the on-site cookie management panel.

Data Security Measures

We implement appropriate technical and organizational measures, including:

  • SSL encryption for all transmitted data.
  • Database encryption for sensitive information.
  • Strict access controls and authentication.
  • Regular security audits and vulnerability testing.
  • Staff training programs on privacy and security.

Complaints and Contacts

For any questions or complaints regarding your personal data:

We will respond in accordance with our obligations under the Privacy Act 1988 (Cth). If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

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